Satisfação acadêmica de estudantes universitários durante o ensino remoto emergencial

Izabel Cavalcanti Barros Lamenha Pinto , Maria da Penha de Lima Coutinho , Jairton da Costa Filho , Erik Francisco Silva de Oliveira , Emanuelle Pereira Sobrinho e Márcio de Lima Coutinho

Resumo
O presente estudo teve como objetivo mensurar a satisfação de alunos universitários durante a experiência com o ensino remoto emergencial, bem como comparar o nível de satisfação em relação à percepção do ambiente pedagógico, à percepção afetiva, à percepção do ambiente físico, bem como à percepção da autoestima, por meio da Escala de Satisfação Acadêmica de Universitários. Foram estudados 208 estudantes de instituições de ensino superior privadas no Estado da Paraíba, Nordeste do Brasil. Os resultados revelaram um equilíbrio entre os escores gerais de satisfação e insatisfação entre os estudantes. Os menores níveis de insatisfação estiveram relacionados às percepções do ambiente pedagógico, as afetivas e da autoestima. Os níveis mais altos foram identificados na percepção do ambiente físico. Recomenda-se no futuro, que instituições de ensino superior de educação, considerem os incidentes insatisfatórios, para melhorar o processo educacional, quando porventura, adotarem em seus programas metodologias online ou híbridas.

Palavras-chave
Satisfação; Ensino remoto emergencial; Universitários; COVID-19.

Abstract
Academic satisfaction of the undergraduate students during emergency remote education. The present study aimed to measure the satisfaction of the undergraduate students during the experience with emergency remote teaching, as well as to compare the level of satisfaction in relation to the perception of the pedagogical environment, to affective perception, to perception of the physical environment and to perception of the self-esteem, thought the Academic Satisfaction Scale for University Students. Were studied 208 students from private higher education institutions in the State of Paraíba, Northeast Brazil. The results revealed a balance between overall satisfaction and dissatisfaction scores among students. The lower levels of satisfaction related to the observation of the pedagogical environment, affective and self-esteem. The highest levels were identified in the perception of the physical environment. In the future, it is recommended that higher education institutions consider unsatisfactory incidents to improve the educational process, when they eventually adopt online or hybrid methodologies in their programs.

Keywords
Satisfaction; Emergency remote teaching; University students; COVID-19.

Resumen
Satisfacción académica de Estudiantes universitarios durante la educación remota de emergencia. El presente estudio tuvo como objetivo medir la satisfacción de los estudiantes universitarios durante la experiencia con la enseñanza remota de emergencia, así como comparar el nivel de satisfacción de los estudiantes universitarios en relación a la percepción del ambiente pedagógico, a la percepción afectiva, a la percepción del ambiente físico y a la percepción de autoestima., a través de la Escala de Satisfacción Académica para Estudiantes Universitarios. Fueron estudiados 208 Estudiantes de instituciones privadas de enseñanza superior del Estado de Paraíba, Nordeste del Brasil. Los resultados revelaron un equilibrio entre las puntuaciones generales de satisfacción e insatisfacción entre los estudiantes. Los niveles más bajos de insatisfacción se relacionaron con las percepciones del entorno pedagógico, las percepciones afectivas y la autoestima. Los niveles más altos se identificaron en la percepción del entorno físico. Em el futuro se recomienda que las instituciones de educación superior consideren incidentes insatisfactorios para mejorar el proceso educativo, cuando eventualmente adopten metodologías en línea o híbridas en sus programas.

Palavras-chave
Satisfacción; Enseñanza remota de emergencia; Estudiantes universitarios; COVID-19.

DOI
10.21438/rbgas(2023)102407

Texto completo
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